Terms and Conditions
Please take time to read these terms and conditions governing the Sensess Resorts website and provision of accommodation in general. Sensess Resorts (Sensess Pty Ltd) owns Woodlands Rainforest Retreat.
By accessing the website, you agree to accept, without limitation or criterion, all of these terms and conditions of use. If you do not agree to these terms, please do not use Sensess Resorts.
All reservations made at Sensess Resorts are made subject to these terms and conditions and the person making the reservation will be deemed to have accepted these terms and conditions on behalf of all persons who will be staying or using the facilities at the Sensess Resorts under the reservation (once the reservation is accepted and confirmed by Sensess Resorts.
Reservations may also be governed by and subject to additional terms and conditions which are applicable to individual Sensess Resorts.
You agree that you will make only legitimate reservations in good faith for use by you and your invited guest only, and not for other purposes, including without limitation, reselling, impermissibly assigning or posting on third party websites, or making speculative, false or fraudulent reservations, or any reservation in anticipation of demand.
In these terms and conditions:
“Sensess Resorts” means any of Sensess Resorts’ properties.
“We”, “our”, “us” and “Sensess” or “Sensess Pty Ltd” or Woodlands Rainforest Retreat means Sensess Resorts, or Sensess.
“You” and “your” mean the person who is making the reservation.
Sensess Resorts website is accessible worldwide to anyone with Internet access. However, the site may not be continuously available due to maintenance or repairs or due to computer problems or crashes, disruption in Internet service or other unforeseen circumstances.
When you check-in, you may be asked to provide photographic identification which must match your booking address and credit card name.
If you are unable to provide such identification, your reservation may be cancelled and you may be liable to pay us an amount equal to the full reservation amount plus any other costs incurred by us in connection with your reservation.
Guarantee with a valid credit card is required at time of making a reservation via Sensess Resorts’ website as well as on check-in to the resort.
Upon check-in, a pre-authorisation will be taken for the total amount of $550 per cottage. Sensess policy requires guests with no pre-arranged credit facility on check-in to provide pre-authorisation on their credit card calculated at $550.
Sensess reserves the right to charge for any breakages or damage incurred during your stay due to reckless behaviour or cleaning charges in excess of the normal level of cleaning due to smoking and/or preparing strong food such as fish, curries. And/or leaving your cottage in an unreasonable condition that would require additional staff.
Such charges may include lost revenue nights it may take the clean or repair such damages plus the additional cost of labour and/or repairs plus 15% admin fee. Should the guest be unable or unwilling to pay for damages, Sensess reserves the right to take legal action and engage debt collection agencies. In the event where your overdue account is referred to a collection agency and/or law firm, you will be liable for all costs which would be incurred as if the debt is collected in full, including legal demand costs.
A valid credit card MUST be presented on check-in to the resort.
Payments may be made by credit card (as indicated for online bookings or as indicated as being accepted at the relevant resort). Woodlands Rainforest Retreat does not accept cash.
Please note that if you are settling your account with any credit card a credit card transaction fee may apply.
You agree to pay interim accounts when presented even though you may not have departed from our resort.
If your credit card is declined for any transaction we may charge you $10.00 per incidence. It is the guests’ responsibility to ensure that there are available funds on the nominated credit card as reminders are not sent out.
You agree that any charges for services to you, not billed at the time of your departure, may be added to your account for settlement as arranged or may be charged to the same credit card used to pay the account at the time of departure or to the credit card used to guarantee payment of your account.
RATES AND CHARGES
You agree that you will pay to us the cottage rate for each day of your stay and any additional charges up until the time you advise us that you have departed from our resort.
All prices are quoted in Australian dollars [unless otherwise specified] per cottage per night and are inclusive of relevant local GST.
Prices are subject to availability and can change without notification due to fluctuations in charges and currency.
The “from” rates displayed on the website are indicative rates only, are subject to availability & terms and conditions apply. Please select dates and check availability to get the most up to date pricing.
Each rate or resort package available via Sensess Resorts website is subject to individual terms and conditions stipulated by individual resorts.
RESERVATION, AMENDMENT AND CANCELLATION POLICY
Sensess strongly advise taking travel insurance
All reservations are subject to availability. Reservations made on Sensess Resorts or third party agent website are considered conditional until a confirmation number is given to you to substantiate the reservations by email or fax. Sensess may, from time to time, communicate with you, to re-confirm the reservations and to prevent any simulated bookings.
Sensess is not responsible for communication failures, errors, difficulties, or other malfunctions or lost, stolen, or misdirected transactions, transmissions, messages, or entries on or in connection with the websites. Sensess is not responsible for any incorrect information associated with any transaction or transmission on or to the websites regardless of whether such incident is the result of user error, system error, or human error.
Sensess reserves the right to impose a cancellation fee. Bookings are to be confirmed with a non-refundable deposit equivalent to the value of the first night of your stay at time of booking; single night stays must be paid in full. Balance is payable 14 days prior to arrival. Cancellations before 14 nights of arrival will result in forfeit of the deposit.
Cancellations after this time or no-show are subject to a cancellation fee which will be charged to the credit card used to guarantee payment of your account. Any cancellations within 14 days or failures to arrive on the due date or cancelled days after arrival will be charged at full rate. A no-show is when you do not check-in on the night of your booking reservation.
Should you wish to amend any reservations, modifications may be made by contacting the resort prior to 14 days of arrival. An administrative fee of $60.00 with a minimum of 14 days’ notice. Sensess will not be liable should it fail to provide its products and services due to no availability or outside the same financial year. We do not provide refunds on deposits and this is the limit of the resort’s liability.
Should Sensess need to change a confirmed reservations Sensess will use all reasonable attempts to facilitate a re-booking within a three-month window providing the booking is within the same financial year.
In the event that Sensess, for reasons beyond its control need to cancel a reservation due to a crisis such as adverse weather conditions that may affect the safety of guests and infrastructure such as official warnings from authorities of impending storms, floods and extreme and above fire ratings, Sensess may require in residence guests to leave and prevent incoming guests from entering. Guests need to ensure their travel insurance is current and covers such events.
Sensess does not guarantee acknowledgement of reservations or transactions made on Sensess Resorts or third party agent websites arising from unforeseen circumstances, omissions or errors that may sometimes occur.
Standard check-in time is indicated on reservation confirmation.
You agree that we may apply a charge if your required check-in time requires us to keep the cottage empty on the previous day should you require us to exceed a reasonable cleaning and prep turn-around.
You must advise us of any change in the number of persons using the cottage. Woodlands Rainforest Retreat maximum occupancy is two (2) adults only.
Standard check-out time is indicated on the confirmation of the reservation for the date shown for your departure unless we agree to another time.
Departure after that time may incur additional cottage charge.
You are and remain personally liable to pay the total amount due on departure unless prior settlement arrangements have been accepted by us. If the settlement arrangements have not been met within 14 days of arrival you agree to pay the total amount due on the receipt of our invoice.
You must return the key and/or security card for the cottage at or prior to the time of your departure and agree to pay a charge for replacement of keys you lose or fail to return.
As a couples’ retreat, we do not have facilities to accommodate persons under the age of 18. Woodlands Rainforest Retreat maximum occupancy is two (2) adults only. Any guests caught attempting to invite additional persons and/or persons under the age of 18 will be asked to leave without refund. In such events the management will engage the police.
FACILITIES AND SERVICES
Whilst care is taken to ensure that the description of our facilities and services is accurate, these are continually being changed, upgraded, and on occasion taken out of service. If any feature or facility is essential to you in choosing a particular property, it is your responsibility to confirm with the property prior to making your reservation that the feature or facility will be available during your stay or use of the services.
To the extent permitted by law, Sensess Resorts are not liable for omissions, errors or changes to the facilities and services at a property, whether temporary or permanent.
No fireplaces in use from 1st May to 31st August regardless of weather conditions.
Accommodation facilities listed may not apply to all cabin types.
THIRD PARTY PRODUCTS AND SERVICES
Sensess Resorts sometimes includes third party products or services in special packages and Sensess Resorts is not liable under any circumstances for any failure by third party providers to provide products or services, nor for any error, alteration or change of any kind made by those third party providers following acceptance of a booking by them.
All third party coupons, vouchers, receipts and tickets are issued subject to the terms and conditions specified by those third parties.
Sensess Resorts does not warrant the accuracy of any information, statements or representations made by third parties and is not liable for any act or omission, default or negligence of any third party provider.
RELEASES AND INDEMNITY
Any monies or other valuables, goods or vehicles that belong to you, brought in or on to the cabins, grounds or car park remain your responsibility and we are not responsible for their safekeeping.
To the extent permitted by law, you agree to release and hold harmless Sensess Resorts and its current and former officers, employees and agents against and from all expenses, costs, liabilities, claims, actions, proceedings, damages, judgments and losses of any kind whatsoever (including consequential and economic losses, property loss/damage and damage for injury, including personal injury and death) arising out of, caused by, attributable to or resulting from your reservation or your stay at the relevant Sensess Resorts for any reason whatsoever.
You agree to indemnify Sensess Resorts and its current and former officers, employees and agents for all expenses, costs, liabilities, claims, actions, proceedings, damages, judgments and losses of any kind whatsoever (including consequential and economic losses, property loss/damage and damage for injury, including personal injury and death) incurred or suffered by Sensess Resorts or its current or former officers, employees or agents arising out of, caused by, attributable to or resulting from your reservation or your stay at the relevant Sensess Resorts except to the except caused or contributed to by Sensess Resorts or is current or former officer’s, employee’s or agent’s negligence.
You agree that regardless of your length of stay there is no tenancy or other proprietary rights created under any laws.
We grant you a licence to stay in and/or use the facilities in our resort and we reserve the right to terminate the licence at any time.
USE OF INFORMATION
You agree we may use your email address to send you information.
The Terms and Conditions are governed by and will be construed in accordance with the laws of the State of Victoria, Australia.
Nothing in these terms and conditions affect any rights you may have and which by law cannot be excluded, including under the Competition and Consumer Act 2010 (Cth) and under State and Territory consumer protection legislation.
We adhere to the National Privacy Principle relating to the collection, use and disclosure of personal information.
Your acceptance of Sensess Resorts offer of accommodation and/or to use its facilities is on the terms and conditions outlined above.
Reservations may also be governed by and subject to additional terms and conditions which are applicable to individual Sensess Resorts.